3. Right of withdrawal and complaint
You have a 30-day cancellation and replacement right from the date you received the item (s). You can also cancel or exchange a purchase, even if it is a sale item.
Goods must be returned in the same condition and quantity as they have been received. The right of cancellation therefore lapses if you use the goods in a way that clearly reduces the value of the product significantly.
When returning goods, the following must be stated to facilitate treatment:
· Order number
· What size, color or the like to be changed (when replacing).
· Your bank's registration and account number (in case of refused purchase). We will reinstate your credit card.
· Possibly. New shipping address (eg if you have received the item as a gift)
You must bear the costs associated with the return of the goods yourself.
In the case of a replacement, we will handle the cost of sending the new item to you. Only Dk costumers
In case of refusal, we will pay the entire purchase price (the price excluding the shipping fee) if the entire order is returned. If you return only part of the order, you will be refunded an amount equal to the price of the returned items.
Repayment will take place as soon as possible after we have received the goods back and checked that it meets the conditions for the return of the right to return. Please note that it can take up to 7-8 business days before we transfer funds to your account. In addition, typically 1-2 business days are from we have made a transfer, until the money is available on your account.
When buying bicycles and bicycle accessories, the original packaging can be a significant part of the value of the product. Therefore, return the packaging with return, to ensure that the conditions for exercising the right of withdrawal are met.
If you regret the purchase, the goods must be sent to:
Danish Bike ApS
Copy of the invoice or ordre nr.:
You can also undo the purchase by refusing to receive the item. Note! We do not receive packages sent per. COD.